My Account
Company Admin Settings
-
FAQ
Auto-Detect Issues
The Auto-Detect Issues feature helps you proactively identify and resolve common survey problems that may negatively impact respondent experience and…
-
How-to
Organizational information on the dashboard
Give every role a text with what its users should know - contacts, conventions, links - and users see it as a dashboard block across all their companies.
-
How-to
Market and language questions per project type
Name the market and language questions once per project type; new projects pick them up from the first test run and fill markets and languages.
-
FAQ
Company Setting for Fields on the Issues Page
The fields displayed on the Issues page are configured at the company level under Company Settings > Issue Handling > Field Names for the Excel Export…
-
FAQ
Who has access to my projects?
Project Permissions allow administrators to control which users and roles can access a specific project. While most administrators have access to all…
Free Trial
General Queries
-
Article
Best practices: from a new project to sign-off
The recommended order for a SurveyTester project: one language first, a manual run, test cases, SurveyBots, findings and issues, more languages, milestones, sign-off.
-
FAQ
Browser Extension
The browser extension is essential for full functionality, as certain actions—like capturing issue-specific screenshots—can only be performed through it.
-
FAQ
Survey Information
A: SurveyTester can only access information that is visible in the browser during testing. Many users/programmers configure special hidden questions to…
-
FAQ
Data Location
SurveyTester data is hosted on our own hardware within a professionally managed data center in Germany and USA . We do not rely on public cloud…
-
FAQ
Forgot Password or Reset Password
I forgot my password and requested a reset email, but it has not arrived.
-
FAQ
Change Password
You can easily update your password from the My Account section of your SurveyTester dashboard. Just follow the steps below:
-
FAQ
Installing the SurveyTester Extension
SurveyTester works directly in your browser through a browser extension. Installing it takes just a few minutes and unlocks all the testing and…
-
FAQ
Project Search
You can locate projects in the project list using either keyword search or creation date filters .
Notifications, Permissions & Subscriptions
Issues
-
FAQ
Creating A New Issue
The Issues feature allows testers to log, track, and review issues identified while testing a survey. Issues can be created directly from the survey…
-
FAQ
Exporting Issues to Excel
Once issues are logged in SurveyTester, users have the option to export them into an Excel file for further analysis or reporting. You can either…
-
FAQ
Result Filter (older version)
Result Filter allows you to narrow down the list of issues displayed under the Issues tab. By applying filters, you can quickly locate a specific issue…
-
Article
Spell check
SurveyTester spell-checks every tested page in the language of the test run and reports typos as findings: what is checked, what is left out, and how to handle brands.
-
FAQ
Result Filter (newer version)
Survey Tester provides powerful filtering capabilities to help you find and analyze issues, test runs, pages, and translations. Filters can combine…
-
How-to
Reason for closing and re-opening issues
Make users enter a reason whenever an issue is closed or re-opened, per project type. The reason is kept in the issue history and shown in the issue list.
-
Article
Automatic re-check of fixed issues
Mark fixed issues for a re-check. SurveyTester tests them again on the next capture, tells you whether the problem is gone, and you confirm the result.
Pages & Routing
-
FAQ
Dashboard showing labels in mixed languages
Why are there mixed languages on the Pages & Routing page?
-
Article
Question expectations - what the programming must do
State per question what the survey must do - rotate, keep a fixed order, show items from an earlier question, draw a subset - and let every test run check it.
-
Article
Testing MaxDiff questions
SurveyTester answers MaxDiff tasks like a respondent and judges the design across all test runs: item balance, pair coverage, row rotation, with a verdict and score.
-
Article
Testing questions that show a random subset of items
SurveyTester recognises questions that show every respondent only part of their items, counts the shows per item and tells a balanced draw from a random or biased one.
-
How-to
Export the tested survey as a questionnaire or Dimensions script
Turn what SurveyTester detected while testing into a Word questionnaire or a UNICOM Intelligence (Dimensions) script, per language, with programmer's notes.
Project Details
-
FAQ
Add Role / User to a Project
When no ROLES / USERS assigned to a project you will see the below -
-
FAQ
Adding Multiple Markets
For projects containing multiple markets , you no longer need to manually add each parameter one by one. The system can now automatically identify…
-
Article
Working with the questionnaire document
Upload the Word, Excel or PDF questionnaire: SurveyTester reads it into a model, derives testcases and bots, verifies the programmed survey and compares its texts.
-
FAQ
Adding Multiple Languages
For projects containing multiple languages you no longer need to manually add each parameter one by one. The system can now automatically identify…
-
FAQ
Project Level Survey End Pages
Survey End Page identifiers can now be configured at the project level, in addition to the identifiers inherited from the project type. This allows you…
-
FAQ
Adding/Importing Multiple Markets
The system can automatically create Markets for multi ‑ market projects by extracting unique market parameters from either test survey URLs or a pasted…
-
FAQ
End Page Overview in Test Cases
When configuring a test case, SurveyTester provides visibility into the end page identifiers already associated with the selected expected outcome.…
-
FAQ
AI-Powered Test Case and Response Generation
SurveyTester now includes expanded AI capabilities throughout the testing workflow. These enhancements help users generate test cases faster, create…
-
How-to
Conditional testcase answers
A testcase can answer a question differently depending on the sample record or on earlier answers: condition columns with ALL, ANY and NONE groups, first match wins.
-
How-to
Testcase answers that follow another question or the sample record
Let a testcase question repeat the answer of an earlier question, and keep the sample record of a test run consistent with what the testcase answers.
-
FAQ
Create Test Case with additional Parameters
If you have more than one parameter (e.g., device type, channel, custom routing values) to pass into the URL, you can add them manually by creating a…
-
FAQ
Custom Forms, Usage and Export Forms
Forms are configurable pages that administrators can create to capture structured data within a project. They act as digital log sheets and are…
-
FAQ
Export Screenshots
SurveyTester stores the HTML output from the browser and reuses this code on different physical and virtual devices during both manual and automated…
-
FAQ
Estimated Length of Interview
The Estimated Length of Interview feature helps users understand how long a survey is expected to take based on completed manual and bot test runs. The…
-
How-to
Backing up and restoring projects
Create a backup on the Lifecycle page, manage files on the Project Backups page and restore it as original, replacement or copy, even on another server.
-
How-to
Closing a project
Close a project after sign-off to freeze it: read-only for everyone, no new test runs, SurveyBots cancelled. Reopen it any time on the Lifecycle page.
-
FAQ
How to Use Milestones
To learn more about Project Phase & Milestone , click here .
-
FAQ
Multi‑Country, Multi‑Audience Project Setup
Do we need to create separate links for each market or audience? Currently, our survey programmers set up multimarket or multi‑audience projects using…
-
FAQ
Project Phase & Milestone
Clients often ask how they can measure the number of iterations (back‑and‑forth review rounds) made to a survey link—from the moment the initial link…
-
FAQ
Screenshots Export (Blog)
Screenshots aren't just pretty pictures—they're your QA team's best friend. They're documentation, communication tools, and proof that your survey…
SurveyBots
Test Run
Test Surveys
-
FAQ
Using SurveyTester with Incognito Mode
When testing online surveys, browser state matters more than many teams realize. Cookies, local storage, cached scripts, and login sessions can all…
-
How-to
Test surveys on mobile devices with device emulation
SurveyTester tests the mobile version of a survey by emulating phones and tablets in Chrome. Choose a device and orientation in Test Survey, then test as usual.
-
FAQ
Using Sample with a project
Can I use Sample IDs with SurveyTester?
-
FAQ
Enable Incognito mode
To enable using Survey Tester in Incognito mode, please follow the steps below.
-
FAQ
Auto Answer
How does Survey Tester learn to auto-answer questions?
-
FAQ
Qualtrics Test Runs Not Starting Fresh
When initiating a test run in Qualtrics, the platform may reopen a previous test session instead of starting a new one. This behavior commonly occurs…
-
Article
Testing Zoho Survey questionnaires
SurveyTester reads Zoho Survey forms natively: pages, questions and options are recognised, display logic and validation errors recorded, bots answer the survey.
-
Article
Testing QuestionPro surveys
SurveyTester reads QuestionPro surveys natively: every question type is recognised, validation errors recorded, bots answer pricing, MaxDiff and conjoint.
-
FAQ
SurveyBot Location
The SurveyBot Location feature allows users to select a specific geographic location when running a SurveyBot test. This helps validate survey behavior…
-
FAQ
Use Personas for Generating Answers
Create responses from predefined personas with specific demographic or behavioral attributes.
Sandbox
-
How-to
Sandbox: find a flawed MaxDiff design and confirm the fix
Try the MaxDiff balance check on two demo surveys: run SurveyBots on a flawed design, set a milestone, switch to the corrected design and compare.
-
How-to
Sandbox: check how a long brand list is spread over respondents
Try the item exposure check on a demo survey that shows 25 of 200 brands per respondent: run SurveyBots and see SurveyTester judge the draw.
-
How-to
Sandbox: re-check fixed issues with "What's next"
Walk through the full fix-and-retest loop on a demo survey: findings and manual issues, a corrected script, automatic re-checks and your final decision.